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WaitingRoom
by DirectPrimaryCareOrlando
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Now in betaFor all private practices

Know What Your Patients Actually Think

An anonymous patient feedback tool built for private practices. Get a QR code your patients scan after visits — see trends, spot issues, improve retention.

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Sample: what a patient sees

Sample WaitingRoom patient survey asking whether the provider treated the patient with courtesy and respect

How it works

  1. Sign up below

    We set up your survey and QR code for you.

  2. Print your QR code

    Display it in your waiting room.

  3. Check your dashboard

    Log in to see responses and trends.

What you get

Anonymous responses
Patients answer honestly because there is no login required.
QR code included
Printable, and unique to your clinic.
MIPS CAHPS scoring
Provider communication, timely access, care coordination, and shared decision-making, tracked as top-box scores.
Needs-follow-up flagging
Any response at 4 stars or below is called out so nothing quiet gets missed.
AI operational insights
Generate a one-click summary of recent comments, grouped into action items.
Export to CSV
Download your data anytime.

See it in action

Patients scan your QR code and answer eight short questions on their phone. Anything that needs attention shows up on your dashboard — scored the same way MIPS CAHPS does.

What a patient sees

Sample WaitingRoom patient survey asking for an overall star rating of the visit, rated four out of five stars as Very good

What you see

Sample WaitingRoom clinician dashboard showing MIPS CAHPS top-box scores, total responses, AI operational insights, and a patient's star rating and feedback

Get WaitingRoom for your practice

Tell us about your practice and we'll set up your survey and QR code.

All fields are required except phone number.

Questions

What does it cost?

The tool is currently in beta. Email us at directprimarycareorlando@gmail.com for current pricing before you sign up.

How does setup work?

We manually set up each practice's survey and QR code after you sign up, then send you the details.

What are MIPS CAHPS scores?

MIPS CAHPS is the patient-experience framework CMS uses for quality reporting — provider communication, timely access to care, care coordination, and shared decision-making. We score your responses the same way, so the numbers mean something beyond this tool.

Is patient data anonymous?

Yes. No login required, no names collected, no identifying information stored.

Can I see a demo?

Email us at directprimarycareorlando@gmail.com and we will walk you through a live example.